Returns
For your safety, medicines that have left the pharmacy cannot be returned or resold. This follows pharmacy law and good practice in Ghana, so we cannot accept returns of medicines simply because you changed your mind.
We will replace or refund an item if:
- we supplied the wrong item,
- the item was damaged, expired or faulty when it reached you.
Please message us on WhatsApp (0201 193 530) within 48 hours of delivery or pickup, with a photo of the item and your order number. Once we confirm the problem, we replace the item or refund you, usually within 3 working days.
Non-medicine items such as devices and unopened health products can be returned within 7 days if they are unused and in their original packaging. Bring them to the shop or message us to arrange it.
Refunds go back through the same payment channel you used, for example to your Mobile Money number.
Prescription policy
Some medicines on this site are marked prescription-only (Rx). For these:
- You need a valid prescription from a registered doctor, dentist or other qualified prescriber.
- Upload a clear photo or scan of the prescription at checkout.
- Our pharmacist reviews every prescription order before it is prepared. The pharmacist may contact you to confirm details.
- We can refuse to supply a prescription medicine where it would be unsafe, unlawful or inappropriate, for example if the prescription is unclear, expired or not genuine.
- Controlled drugs are not sold through this website.
Keep your original prescription. By law we keep records of the prescription medicines we supply.
Questions
WhatsApp 0201 193 530, or visit us at Down Town Street, Agbogba – Old Ashongman, Accra.